With 84.1 percent of Australian accommodation establishments using property management systems as part of their business operation in 2015-6, according to data collected by Australian Bureau of Statistics, many of [...]
Water, water, everywhere: where’s a guest to drink?
by Suzy Barry, Industry Reporter 10th September, 2017
Water is a fundamental requirement for life: it feeds our cells, rejuvenates our skin, hair, and cleanses our system. Possibly due to its life-sustaining status, it flies somewhat under-the-radar…unless [...]
Luxury through the eyes of an executive housekeeper
by Mandy Clarke, Industry Reporter 10th September, 2017
Highly respected within the accommodation industry, Marian Stratford is the executive housekeeper at Sofitel Melbourne on Collins, an elegant and luxurious hotel that is well-known for the exquisite service it [...]
Buying or selling an accommodation business today invariably includes a website. It does not really matter whether you are the seller or buyer because either party has to establish a dollar value as it is an [...]
Once upon a time, all accommodation providers managed their own housekeeping and linen departments. In a large property, housekeeping was often the largest department and biggest headache!
Bathrooms are important. Guests like them spotless, smelling fantastic, sporting some efficient utility space and, of course, stylish.
The bathroom is usually the first area that guests check for [...]
Have you ever taken a nap in one of your guest beds? Have you wrapped yourself in the bedding to get a first-hand sense of your guest’s sleep experience? If your answer is no, then you should make it a [...]
At the height of the holiday season a year ago, Richard and Karyn Hewitson moved to the unique beachside village of Palm Cove, North Queensland. Excited to have purchased the management rights of their picture- [...]